Refund policy
Return and Refund Policy for Soma Save World
Thank you for choosing Soma Save World for your shopping needs. We are dedicated to ensuring your satisfaction, and we have outlined our return and refund policy below:
Returns Accepted for 14 Days: We accept returns within 14 days of the purchase date. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
Customer Provides Return Shipping: Customers are responsible for the cost of return shipping. For your convenience, we recommend using a trackable shipping service and purchasing shipping insurance to guarantee the safe return of the item.
No Restocking Fee: Soma Save World does not charge any restocking fees for returned items. Your refund will encompass the full purchase price of the item.
No Final Sale Items: Please be aware that final sale items are non-refundable. Verify product details prior to purchase, especially if the item is labeled as a final sale.
Initiating a Return: To initiate a return, please follow these steps:
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Contact our customer support team at orders@somasaveworld.com within 14 days of receiving your order, providing your order number and the reason for the return.
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Our customer support team will respond promptly with instructions on where to send the item and any additional information necessary for processing your return.
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Pack the item securely in its original packaging and ship it to the address provided by our customer support team.
Refund Process: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
Contact Information: For any inquiries or concerns regarding our return and refund policy, please reach out to our customer support team at orders@somasaveworld.com.
Thank you for choosing Soma Save World. We appreciate your trust and value your business.